UPDATE 5/30/13: Since this blog post was written I no longer use Shootproof as a way to send online galleries to my clients and use Pixieset exclusively. At this point in time I wasn’t very thrilled with Shootproof’s interface compared to some of the newer services that emerged on the scene. Some of the features of Shootproof have also changed quite a bit since the original date of this post.
UPDATE: 3/11/15: Since the last update and even prior I’ve experimented with PASS, Zenfolio and a variety of online gallery options. Last week (as of this update) I went to WPPI 2015 and got to check out Shootproof’s amazing new user interface. A lot has changed since I originally wrote this post two years ago, but I continually get referrals from it. I was so impressed with the amount of changes, features, and customer service at their expo booth that I made the switch back to Shootproof and am SO EXCITED about their new interface they are releasing later this Spring (2015). Some of the information below may still be really out of date, because of age of this post, but I’m looking forward to writing a new Shootproof update in the coming weeks to show off all their amazing new features. I’ll link it here when it’s ready so you can continue to follow my journey all the way back around 3 years later to Shootproof – clearly they were always the dudes for me!
UPDATE: 3/21/17: Still using and loving Shootproof so much. To see some updates on this review head over >here< and >here< and make sure you use the coupon code: SWAILS25 to get 25% off any annual plan with them!
Now onward to the original post…
When I first switched from Smugmug to Shootproof.com I really wasn’t sure if it was going to be for me. I mean paying monthly for storage of a certain amount of photos, what if I needed more? What if it ended up too expensive? What if I didn’t like shootproof being my middle-man?
In the past when I used Smugmug I really didn’t enjoy having them be the middle man to all the orders, having to request my payments and only receive them once a month. If a client’s order had something go wrong I had to send them to Smugmug and couldn’t fix it myself very easily. In order to offer the best customer service possible I was searching for a place where I could give my clients an online gallery, allow them to order online and I would be able to set the prices and fulfill the orders myself. Shootproof.com was my best option so I tried it out (they have a free trial) and loved it. I was able to set my own prices, fulfill my own orders and change my pricing plan for how many photos I wanted to be on there depending on how much I needed.
One of the things that has always stood out to me the most with Shootproof is the customer service. A few days ago I got a personal phone call from someone who works there just to thank me for sending them referrals and other photographers. A phone call just to thank me is a pretty big deal in my book and just awesome. Now I’m looking forward to meeting the people behind the scenes at the WPPI conference in March!
1. Product Quality: 5/5 Awesome service. The options with Shootproof keep growing. You can chose from a variety of price points and plans. Basically I feel as though their options are endless and the staff is always adding new features. Everything is very intuitive and easy to use, and easy to find. You can customize your price lists and set everything up to fulfill orders yourself or you can chose one of the labs that shootproof offers service with and have the lab fulfill any online orders. The best part is you can have the lab fulfill only certain things and not others. I’m currently moving to a new lab http://www.proDPI.com because I had some sad customer service issues with Simply Color Lab who I’ve recommended in the past. One of the best parts of being with ProDPI is that they fulfill orders through Shootproof. I’ll be setting up my whole online ordering system so any prints will be automatically fulfilled by ProDPI and the canvases, albums and other press products I’ll fill myself with my other preferred labs. They have several other labs you can choose to work with as well, or you can choose none of the labs and fill all your orders yourself with the lab you like best.
2. Customer Service: 5/5 Basically any place that’s going to take 10 minutes out of their day to chat and thank me for my referrals would really get an above and beyond rating. This really stands out in my book. Places that make that extra step just to thank you are worth working with because you know they truly care about their customers. I’m incredibly impressed.
3. Ease of Use: 5/5 As I said before, the website is super easy to use. I’ve never needed to ask for help. It’s very intuitive so things are easy to find and easy to manage. I also love that when I get an order I get paid right away for it so I can get my client’s order in right away and don’t have to wait like I used to with Smugmug.
Anyway it looks like I’ll be sticking with Shootproof.com for a very long time and I’m really looking forward to meeting some of the faces behind their excellent service in March. Any company that goes above and beyond is just the absolute best in my book! Make sure to hit up their website >Shootproof.com< and give that free trial a go.