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All About Photography Branding

Woohoo! Branding is one of those things I have been focusing and learning a lot about lately with regards to my own business. There are always going to be parts of business and photography that we’re both good and bad at. I am BAD at branding, but I’m getting there with a little help.

You see, I know all about branding, I understand its psychology and how it works – it’s just that at some point with business it got too expensive to implement and fell down at the bottom of my to-do list instead of at the top. I wanted to invest in good equipment, the best lenses, marketing, etc. and branding came last. I thought it was not as important as all of those other things I was investing in, but I was so wrong!

I believe branding has two distinct parts. One is an emotional connection that fans and customers develop with your business and the other part is the visual side. I think with branding we quickly assume that our logo, color scheme and other visual aspects of our web presence is what defines our branding. We think it’s simple and easy to be visually consistent, but it’s so much more than just a logo or a color scheme.

It is those things and those things are important, but the have to go beyond Facebook, our website, Twitter, and other social media. Those consistent visuals are something your clients should come in contact with every time they interact with you! Adding logos images, color schemes to your thank you cards, your business materials, your marketing materials and anything a client could possibly come across will develop a sense of consistency. Consistency helps customers feel they can trust a brand.

Also if you need some good fonts I always recommend myfonts.com:)

Another part of that visual side is starting to take photos of the types of clients and situations that you  most want to photograph. The whole notion of doing a ‘styled shoot’ seemed beyond me until recently. I just sat back and wondered why no clients were coming to me saying they wanted to be photographed in a vintage dress in a sunlit field with mason jars and lace everywhere. Hello? Clients don’t think like we do. I’ve been sitting around waiting for a client to come to me and say what they wanted, but I think an important part of branding is putting out there what you want to photograph. A styled shoot can be the absolute perfect opportunity. You may not be working for pay and you might have to purchase the props, gather models, and do more work than usual, but it’s all for a purpose – to take photographs that you want to take and put them out there for customers to see and think “hey I like that…” It will help you attract the types of customers you’ve always wanted to have.

Now, onto that emotional side of branding. I believe a good brand is one that people are passionate about – either with love or hate. Hate can still be a passion if someone dislikes something enough. Think of places like Apple or Canon and Nikon. People either love or hate Apple. Rarely do you find a person who is wishy-washy in between about the company. That’s part of a good brand. Apple is attracting the types of clients who are passionate about them and even those that don’t like Apple are still talking about the company. A brand has to be more than a visual – it has to be something that a client can connect to on an emotional level – especially to photographers since we’re a huge part of documenting the memories of their most important events.

For me my dogs have become a large part of my branding. Posting photos of them on social media and telling the funny stories about them (like that one time Lily ate $200 and I made her throw it up and took the scraps to the bank to cash them in) is something that people can connect to. Simply sharing those things and my dogs have made me put it out there…I’m a dog person. What’s interesting is that most of my clients are too. And they’re not just dog people, they’re like me. They tend to have more than 1 dog, they consider the dog as part of the family – they think their dog is more than just a dog.

Humor has also been a great way for me to connect with my clients, being my usual funky self, talking about my oddities, and telling stories is what makes me unique and helps me stand out from others. Clients have used phrases like – ‘we feel like you’re a real person and not just a photographer’ and I am a real person. I want my clients to connect to me on a very real level and not feel as though they are just a paycheck in my eyes.

Finally, the Photography Awesomesauce members and I were having a conversation the other day about writing unique website bios. We were talking about how almost every photographer’s bio says stuff like ‘I got my first camera when I was 3 and I haven’t put it down since….etc’ Take the opportunity to look at your bio in a new light and find a way to make it stand out and connect with your clients! The first place I make an emotional connection from my brand to my clients is my bio. The funny, quirky, weird side of myself is out on display for all to see. And yes, I did have a camera at a young age and loved to take photos, but didn’t we all?:)

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May 8, 2013 - 8:05 am

Pamela Wyatt - Hi!! Love your articles – very well written and informative!! I just wanted to tell you how much I would like to see some images in your posts! I’m a very visual person – and I have to admit when I see all text – I tend to lose interest – however some great photos will always get my attention!! Just a thought! All the best! Pam

May 8, 2013 - 11:12 am

Linda - Hey Carrie! I love this post. YOU are the reason that I worked so hard on my bio! I think I did a pretty good job, but I’m always thinking of ways to improve it!

Do you have any suggestions for how to go about creating a styled shoot? I LOVE the idea of having a styled session, but I have no clue where to start or who I should contact!

What’s Happening This Week

1. >Members Area< All the online learning you could want in one area. We do weekly live chats, discounts on online classes, forum tutorials, and video tutorials. It’s a nice little community!

2. Online Classes 

You can sign up for any of these classes >here<

  • Free Q&A Session –  Next Monday we’re having our monthly Q&A photography session live online for photographers. Just register and bring your questions to the session and I’ll do my best to answer them. Remember, you can register and watch the recording later, but in order for me to have questions to answer you need to be there live – otherwise there won’t be much for me to record.:)
  • Being Organized Class – This class is going to help you learn tips and tricks to become organized behind the scenes with your business! Spots are somewhat limited so make sure you have your spot soon, even if you can’t attend live you’ll be able to watch the recording later!
  • How to Start Your Business (Mini Get Legit Session) – The Get Legit workshops I was offering this past winter with all the information on how to become a legit business included individual research. This class is a smaller version and will discuss all the possible licenses and official mumbo jumbo you’ll need to be in business, but does not include individualized research!

3. Mentoring - I’m so excited, a few mentoring spots have already filled up for May, but I may have room for one or two more. If you’re interested in doing a mentoring session you can sign up right online. I’m booking sessions for June!>Mentoring<

4. Online Workshops 

You can check them out >here<

  • Online Wedding Photography Workshop – This is a 6 week online workshop with a small group of other wedding photographers. We talk about every aspect of weddings inside and out. Marketing, breaking down the wedding day, posing, organizing, being official, customer service…the list is long! The next workshop is this summer.
  • Taking Better Photos Workshop – I had a couple of photographers ask questions about my before/after photos post I did awhile ago. We were talking about how to take those next steps to take better photos. This class goes beyond learning manual to talk a lot about composition and the artistry behind photographing. It’s a 4 week course beginning in June!

 

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Exceeding Your Client’s Expectations

One of my favorite parts of being a photographer is the flexibility it allows me to set up my business in any way that I like. One of my favorite things to do with regards to interacting with my clients is to exceed their expectations.

So, what is exceeding expectations all about when it comes down to business? I think exceeding my client’s expectations all comes down to building word of mouth referrals. One of the things I hear most in the photography industry is photographers saying that word of mouth referrals are a huge part of their business. At the same time I hear other photographers saying they don’t get any word of mouth. Word of mouth referrals aren’t as simple as setting up a referral program for your clients and hoping that certain incentives of free prints, discounts and more will urge them to refer your work to their friends and family. If you think about it the companies and services that you love and talk about the most are the ones who went above and beyond on customer service. Rarely are they ones with a rewards system for referring them. I think we, as business owners, need to create businesses that are so full of amazing customer service and products that people will want to talk about us – whether we give them incentive to or not. The more effort we put into going above and beyond with our clients the more they will want to talk about our businesses and I think that’s the bottom line when it comes to building word of mouth referrals. Give your clients something to talk about, something that excites them…something they didn’t even expect!

What can we do to exceed our client’s expectations then? Well, that doesn’t mean we need to give them low expectations. I give them high expectations and do what I can to “over-deliver.” These can be really simple things. Telling a client their photos will take 2 weeks to be finished and delivering them in 24 to 48 hours – imagine the excitement and surprise! I also build in client gifts into my pricing so I can plan on surprising clients here and there with a gift. These gifts can be a 16×20 canvas (they cost about $27 from cgproprints.com), and anything else you’d like. I’m working on incorporating a glamour photo session for each of my wedding clients too. These are things I don’t tell my clients, but instead surprise them with. A 16×20 canvas of their favorite photo shipped right to their door? That would be awesome! I think these small things let clients know that you care about them beyond a paycheck, it builds a relationship, trust, and allows you to exceed their expectations. Nothing will get clients talking more than the photographer who surprised them with a free canvas, a date night before their wedding, a hand written thank you card…

If you can find ways to exceed your client’s expectations in your business you’ll be on the right track to building more word of mouth referrals and getting your clients to talk about you. Once you give them something amazing to talk about you’ll be well on your way to building more clients!

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May 6, 2013 - 4:56 pm

Carol Lea - So,here’s my dilemma . . . let’s say you do give Client A that gorgeous 16×20 canvas & they tell all their friends how fabulous your are . . . won’t Client B then be expecting the canvas? how will you then exceed their expectations??

May 6, 2013 - 7:23 pm

Carrie - Carol – Are you telling your clients you surprise everyone with a canvas? I’m not. Most clients think it’s a special gift just for them – and it is! If clients talk about how you surprised them with a canvas to their friends and they didn’t expect it, and then those friends come and book with you and you don’t talk about how you include a free canvas, they won’t expect it either, but they will expect awesome customer service. You can surprise them with something different if you’d like – it’s totally up to you – there are a million and one ways you can go above and beyond with your clients. :)

May 7, 2013 - 1:36 am

Domingo Cáceres - Greetings from Spain, I´m not a pro, in fact I´m really far to become a pro, but family & friends tell me to photograph them in several times, and a little thing that I do to exceed their expectations is send them completely edited one of the “five stars pics” via whatsapp, line, mail or whatever the same day that we have had the shooting. Thanks for sharing, this website it´s absolutely exceeding our expectations :)

May 7, 2013 - 7:47 am

Sue // As It Seems - I love your ideas for going above and beyond. I have a different kind of business but I think this applies to every business owner. Great ideas here! xo

8 Tips for Sun Flare Photos

Sun flare is one of those things you guys are always asking me about so I wanted to give you a few tips to help.

1. Use a Hood – The hood is something we don’t tend to use often, but its main purpose is to keep light out of the lens. When you’re shooting with sun flare the light is direct and coming into your lens and you’ll notice all those little specs and sparkles it creates. I love me a little sun flare, but I always hate it when one of those little specs of light ends up in a weird spot and thus makes the photo look a bit odd. Using the hood will allow you to get sun flare, but without all those little hexagonal shapes of light.

2. Be Aware of Where the Sun Flare is Located – Don’t point your camera directly into the sun. Always try to keep the sun behind a tree, building or another object. This will help offset the flare and get even exposure on your clients’ skin. One of the things I try not to do is have the sun flare directly behind my clients’ heads. Sometimes it works and sometimes it doesn’t, but it can look a little odd if the sun flare is really blown out and takes away from the emotion and meaning of the clients in the photo.

3. Fake Sun Flare in Post Processing – I think this is a no-no. It can look really great and realistic, if it’s done well, but often times sun flare actions create a sun flare that doesn’t fit with the natural light in the photo. If you want to use sun flare in post processing to add a little ‘oomph’ to a photo ensure that you first identify where the light source is in the photo and fit your fake sun flare with it.

4. Shoot During Golden Hour – That’s right! This is the best time of day for getting perfect sun flare since the sun will be low in the sky.

5. Shoot in Manual Mode – manual mode will help you shoot and be able to adjust every part of the image to get the best sun flare. When you’re shooting in auto and trying to capture sun flare you are letting the camera make the decisions for you and may not be able to get the exact look that you want.

6. Sun Flare Shapes – The little circles of light that appear in your photos when you are shooting with sun flare take the shape of your aperture blades in your camera. The better your quality of lens, the more smooth  those ‘hexagonal’ shapes will be.

7. Focus with Sun Flare is Hard – When you’re shooting with sun flare right into the sun it can be very difficult to focus. If you’re having difficulty focusing use manual focus. You can also block the sun for a moment with one hand and focus the camera before taking the photo.

8. Expose for your Subject – If you’re a portrait photographer the subject of your photo is the most important object. I always expose for my clients’ skin. Sometimes this may blow out the background slightly when you’re photographing with sun flare. Although, sun flare always creates very bright areas in your image.

 

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May 11, 2013 - 7:01 am

FROM THE WEB: TIPS FOR SUN FLARE PHOTOS » Jane Goodrich Photography Blog - [...] the sun directly behind your subject or let it come in through the side of the lens. Check out this article at Photography Awesomesauce (great name!) for some tips, and then head outside and [...]

The New World of SEO

SEO is changing a lot lately. I’ve been doing some research of changes that might affect you and me.

1. What is SEO?

SEO stands for “Search Engine Optimization” and is basically a way for you to format your website and marketing to help boost your rank in search results. The idea is that when someone searches for a photographer in your area and types in “Atlanta Newborn Photographer” you want to show up right there on page 1 and not page 100. The higher you are in the search results the more likely it is that you’ll be found. It can greatly increase your inquiries into your business and from there it increases your business overall.

2. How to Build SEO

SEO is a world filled with terms like ‘keywords’ and ‘algorithms.’ Basically all over the internet there are little automated bots from search engines trolling and reading content on websites and noting if the content is relevant to popular searches done. This means that the content on your website is being combed over and indexed with search engines. The idea is to make that content as relevant as possible to various search engines. There are lots of ways to do this and we’re going to go over a few in this blog post. I also have an SEO Guide, which can help you go through 8 basic steps to boost your SEO. >SEO Guide<

3. How SEO Has Changed

In the old days of search engines a big part of how high you ranked was how many other websites were linking back to your website. The more people linked to you the higher you would be in search results. Now, a few of these types of links which we call, ‘backlinks,’ can help, but only if they are truly relevant to what work you do in business. Creating listings with websites like Google Maps, the Yellow Pages and more can help, but you can’t go overboard. Too many backlinks from websites that aren’t similar or on the same topic as yours can actually drop your ranking. Google has recently re-worked their algorithm for calculating how a website is ranked. What Google wants to see is incredibly relevant things linking back to your website, not just any old backlink. Commenting on other blogs, although a tiny bit helpful, has not actually proven as a great way to boost your rank.

4. A Few Places You Can Start Building SEO

  • Google Plus – get a listing! Even if you don’t want to use it as a social media outlet, just existing and listing your business, website, etc. can essentially prove to Google that you exist and you’re a real person. 
  • Guest Blog – Instead of spending time commenting on other blogger’s posts to build SEO, find blogs that you like and are related to photography and see if they ever feature guest writers. If you’re posting on a website that’s related to photography and leaving your link to your photography website a search engine likes that type of backlink because it’s relevant to your website.
  • Build a Favorite Vendors Page on Your Website – This is a stepping stone type of tip. If you have a section on your website where you’ve listed links to a few of your favorite wedding, family or newborn vendors you can send that link to those vendors and say ‘hey I listed you on my website as one of my favorite vendors since I’ve enjoyed working with you and building a referral network in the past. I would love it if you would list me on your website too!’ For a wedding photographer this can be great.Having other wedding vendors talk about your wedding photography and link back to you is one of those good types of backlinks that Google likes to see.
  • Get Your Photography Published – It’s scary, I know. I’ve been refused my fair share of times (and still get refused), but for every time your work is accepted and shown on another blog that’s a relevant link back to you. I use >Two Bright Lights< to submit my work to be published to wedding blogs, but it’s also a great place for newborn, family, and senior photographers to submit work as well! You can read a guest post on this blog by Emma Smith about how to use Two Bright Lights for submissions >here<
  • Use Your Own Blog – As I said above, those little search engine bots are going over your website and reading the material on it. A static website is one that is not a blog (i.e. the content doesn’t update). So once it’s been read and indexed by a search engine there’s nothing new to add. A blog is a great tool for always having new content for a search engine to index and read. Using more of those local terms (ex. Atlanta Newborn Photographer) in your blog that people will be searching can help you a lot too!

 

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May 1, 2013 - 12:16 pm

kelly thompson - good info- thanks